Explore what you need to build and implement a solid retention strategy for your SaaS business. Reduce churn, foster relationships with loyal customers, and drive growth with visibility over the metrics that matter.

The ultimate guide to customer retention strategy for SaaS

What is retention in SaaS?

Why is retention important?

Why is retention important for SaaS businesses?

4 ways to strengthen your retention strategy

Common pitfalls and how to avoid them

Putting it into practice

Our experts share insights on understanding churn for SaaS businesses. Discover how to think about churn and how to manage it across payments, subscriptions and customer success.

Talking Churn: How SaaS business can reduce and prevent churn

Talking churn: How SaaS business can reduce and prevent churn

A false decline is when a genuine payment is blocked by the bank and fails, stopping you from receiving the funds. Here’s how you can avoid it.

How false payment declines are costing you revenue, and how to avoid it

Top strategies for SaaS revenue leaders to reduce customer churn (quantifiably!) in just 45 days 💪

Five strategies to reduce churn in SaaS: Quantified in $s and %s

Our experience working with over 2,000 software companies migrating or launching on Paddle is very few SaaS executives are optimizing or are even aware of payment acceptance as an issue. This a deep dive guide to help you get back on track and retain the revenue you’ve already sold.

Payment acceptance: the million-dollar metric most SaaS executives are missing

It’s your most important revenue-generating workflow (that you know nothing about).

How to (meaningfully 👌) calculate payment acceptance

Eight reasons for low payment acceptance amongst software companies

3. Wrong, missing, or expired information

5. Payment requests don’t share the same format

6. Genuine cross-border “foreign” transactions get easily declined

Your software business depends on payment acceptance

What’s the value to my business of improving payment acceptance? 🤷

Helping B2B & B2C SaaS increase global conversions, reduce churn, stay compliant, and scale up fast

Retention